Deliver critical customer journey communications in real-time to where it matters: your customers' pockets. Combine data from multiple sources to send promotional messages, special offers or order updates to customers who have actively opted into your company's communications via WhatsApp, initiating the first of many customer communication experiences.
Go to the Destinations overview page and click the Add destination button. Select WhatsApp and click Continue. You can then authenticate Hightouch by entering the following fields:
Your WhatsApp phone number ID
Facebook business manager ID
System User token.
The System User's token must be generated with the following scopes:
Once you've set up your WhatsApp destination and have a model to pull data from, you can set up your sync configuration to begin syncing data. Go to the Syncs overview page and click the Add sync button to begin. Then, select the relevant model and the WhatsApp destination you want to sync to.
WhatsApp message templates are specific message formats that businesses use to send out notifications or customer care messages to people that have opted in to notifications. Business-initiated messages-the types of messages Hightouch enables your team to send-must use a template approved by WhatsApp. If you don't see the template you would like to use in the sync configuration form, check the template's status in your WhatsApp Template Manager.
To date, our customers haven't experienced any errors while using this destination. If you run into any issues, please don't hesitate to . We're here to help.
Hightouch provides complete visibility into the API calls made during each of your sync runs. We recommend reading our article on debugging tips and tricks to learn more.