Keep your products up to date within Facebook product catalog using Hightouch
Supported syncing
| Sync Type | Description | Supported Sync Modes |
|---|---|---|
| Products | Sync records to products in your catalogs. | Upsert |
Setup
If you don't have a product catalog already, navigate to Facebook Commerce Manager and click "Add Catalog" to create one.
Connect to Facebook Product Catalog
Go to the Destinations overview page and click the Add destination button. Select Facebook Product Catalog and click Continue. You can then authenticate Hightouch to your Facebook Product Catalog either with a system user token or with OAuth.
Since the OAuth flow requires you to manually refresh this connection every 60 days, we strongly recommend using a system user token for indefinite access.
Make sure to select an Ad Account on the destination configuration page.
Otherwise, your sync fails with an 'undefined' does not exist
error.
Authenticate with a system user token
When authenticating with a system user token you can choose to either use an existing one or create a new one for the Hightouch integration. To use an existing system user token, you must meet the following prerequisites:
- The system user whose token you'd like to use has
Adminaccess. - You've created an app to add as an assigned asset to the system user.
- You've assigned the ad account where your catalog lives for to the system user.
Authenticate with OAuth
For the Authentication method, select Log in to Facebook and log into your Facebook account.
Once successful, you will be redirected back to Hightouch to enter a descriptive name for your destination and complete setup.
Sync configuration
Once you've set up your Facebook Product Catalog destination and have a model to pull data from, you can set up your sync configuration to begin syncing data. Go to the Syncs overview page and click the Add sync button to begin. Then, select the relevant model and the Facebook Product Catalog destination you want to sync to.
Syncing products
Hightouch supports syncing to the following Facebook catalog products:
Product itemsVehicles
Record matching
Product records can be matched from your source to your Facebook catalog workspace by the product ID in the Upsert mode.
Field mappings
You can sync columns from your source to Facebook catalog's default and custom fields. Hightouch automatically detects existing custom fields from your Facebook catalog account.
Review the documentation on what fields are required to sync to your catalog type.
Tips and troubleshooting
Common errors
If you encounter an error or question not listed below and need assistance, don't hesitate to . We're here to help.
Live debugger
Hightouch provides complete visibility into the API calls made during each of your sync runs. We recommend reading our article on debugging tips and tricks to learn more.
Sync alerts
Hightouch can alert you of sync issues via Slack, PagerDuty, SMS, or email. For details, please visit our article on alerting.